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 Conditions
We stand by all of our ROLLORS® games. Should you have any problems with any ROLLORS®
purchased, just contact us at
customerservice@rollors.net
and we will make sure things are set right.
Backorders
While we attempt to stock our ROLLORS® in sufficient quantities to anticipate the demand of all of our customers, we occasionally run out of stock of an item. This may be due to demand which temporarily exceeds our expectations, or it may be that the manufacturer has run out of stock of an item in between print runs. If we expect the item to be available we will contact you at the contact information that is provided.
Payment Methods
Paying by money order
You may send us a money order in U.S. dollars for the amount of your order. Please note that currently we are only able to accept money orders denominated in U.S. dollars.
Send your money order to:
ROLLORS®
3888 Mesa Road
Destin, FL 32541
USA
Using Paypal
If you select PayPal as your payment method, a pop-up window on the final checkout screen will redirect you to PayPal's online payment processor so that you can complete your order immediately. If you do not have a PayPal account established log onto their website
www.paypal.com
to set one up.
Meet in Person
If you live in the local area and would like to save on shipping costs, contact a representative at
customerservice@rollors.net
and we will try to accommodate you. You must provide cash or a money order at the time of delivery. The local area is defined as approximately 20 miles of Destin, FL 32541
Returns Policy
We will accept a return for any item within 15 days of your receipt of the order. We can only accept returns on items which are in their original condition. Original condition means that the game cannot have been played and all parts must be in the same condition as when the game was received. We can refund shipping costs only if the return is a result of our error. When we receive a return, we can issue you a refund of the purchase price. Please use cushioning packing material in a sturdy carton so that the contents will be protected from damage. For your protection, please use FedEx, UPS or Insured Parcel Post for your shipment.
Send to:
ROLLORS®
3888 Mesa Road
Destin, FL 32541
USA
We will notify you via email of your refund once we have received and processed the returned item.
Safe Shopping Guarantee
Your security and privacy are of utmost importance to us. When you place an online order with
ROLLORS®, PayPal’s secure server software encrypts the information you submit, ensuring that internet transactions stay private and protected. Your personal information cannot be read as it travels to our ordering system.
Privacy Pledge
We keep your personal information private and secure. When you make a purchase from our website, you provide your name, email address, credit card information, address and phone number. We use this information only to process and keep you updated on your order. We will never sell, trade or give away your information. Everything you submit remains private and confidential. We will not send you unsolicited email or direct mail.
Shipping Information
Shipping & handling charges depend on the size, weight and number of items in the shipment, and will be displayed on the Checkout page before you are asked for your payment information.
For our Standard Shipping, we generally use FedEx Ground service, which usually takes 2-5 business days to arrive, depending on your location and distance from our main warehouse (West coast, ZIP code 97520).
A transit time calculator may be found on the
FedEx web site by clicking
here.
For further details about FedEx services including FedEx policies and online package
tracking, please visit the FedEx web site at http://www.fedex.com
Customers who require shipment via a particular carrier or other custom shipping arrangements will be accommodated whenever possible; please email
customerservice@rollors.net
service department.
Shipping outside the United States
Please contact us at customerservice@rollors.net
for options. |
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